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Price excludes delivery, which is applied at checkout. Orders will be processed in USD

POLICIES

ORDERS

Most in-stock orders ship on the Thursday following date of purchase. Pending availability.

An order placed on a holiday or on weekends will begin processing the next business day. Orders ship from our Studio in Los Angeles, CA. If items in your order are out of stock, we will notify you via e-mail. If an item is on backorder, you will be notified of status and shipping date in the item description. Most backorders ship within 2-6 weeks.

When your order ships, you will receive an email update. When you receive your order, please inspect it carefully for damage. Try on your merchandise indoors to ensure it fits properly, taking care not to tear or scuff the product. If receive a defective product you must notify us within three days of receiving the product to be eligible for a return. If you do not follow this policy, we will only accept defective items at our discretion.

* Note: Applicable sales tax will be charged for all orders shipping within CA.

SPECIAL ORDERS

Every Gabriela Artigas & Company piece can be made-to-order in solid 14K yellow, rose or white gold. If you would like to modify an existing Gabriela Artigas & Company design it must be done in collaboration with Gabriela Artigas & Company and the client so as to ensure both brand integrity and client satisfaction. For pricing and information on special orders please email us at sales@gabrielaartigas.com

CUSTOM ORDERS

If you would like us to design a custom piece please email sales@gabrielaartigas.com. Any new designs must be done in collaboration with Gabriela Artigas & Company and the client so as to ensure both brand integrity and client satisfaction. Please note new designs and modifications are subject to an agreement and a deposit prior to beginning the design process. Custom orders take from 8-12 weeks to make and are final sale, they may not be returned or exchanged.

SHIPPING

U.S. Orders

  • Orders can be shipped via USPS (priority mail 2-7 days) and UPS (ground 5-7 days) or (express 2-day)
  • For UPS and USPS, deliveries will require a signature unless customer selects the delivery option with no signature required.
  • Please make sure to provide an appropriate physical address for package deliveries
    • A P.O. Box can be used only if customer selects the shipping option with no signature required.

*NOTE: Gabriela Artigas & Company is not responsible for any lost or stolen merchandise when delivering to a P.O. Box or if customer selects shipping method with no signature required.

  • USPS and UPS will email a tracking number once order begins shipping

* Note: Delivery times do not include Saturdays, Sundays or Holidays

RETURNS AND EXCHANGES

Gabriela Artigas & Company is not responsible for the maintenance of your jewelry and will not accept returns or exchanges for any items damaged by mistreatment, exposure to water, sweat, fragrance, cosmetic and/or beauty products.

We will gladly accept returns or exchanges on unused and non sale items within 10 days of when the jewelry is received. All returned merchandise must be returned in its original packaging, be unworn and unaltered.

Customers are responsible for return shipping costs. Exchanges will be re-shipped to customers free of charge.

Jewelry returned after 10 days is subject to store credit only. 

All sale, specially discounted items or items purchased with a coupon code are final.

E-mail: sales@gabrielaartigas.com for a Return Authorization Number. Returns must be accompanied with an RA# or we will not be able to process the return or exchange.

Please click here to print out the Return Authorization Form. Be sure to include the RA# provided.

Gabriela Artigas & Company reserves the right to refuse returned goods. Returns must be packed securely and include a copy of the original invoice. When shipping returns we recommend that you use a traceable service and that you insure your package for the full amount of the item. We will not be responsible for any returns that are lost, stolen, or mishandled by your shipping provider.

Please ship all returns and exchanges to our Los Angeles Studio:

Gabriela Artigas & Company

7079 Melrose Ave

Los Angeles, CA 90046 

* If you are local you can schedule a time to drop off to this address if that is more convenient.

 

INTERNATIONAL ORDERS

  • Orders are billed in U.S. dollars and shipped via DHL (typically 4-14 days)
  • Duties and taxes are not included in the shipping charge. The customer is responsible for duties and taxes which will be collected upon delivery. Charges will vary by country and based on the items purchased. Gabriela Artigas & Company does not have access to these amounts and can not provide this information.
  • DHL will email a tracking number once the order is processed. Signature is required for delivery.

* Note: Delivery times do not include Saturdays, Sundays or Holidays.

    PRODUCT CARE

    Gabriela Artigas & Company’s jewelry is proudly designed and handcrafted in California. Slight variations may occur in some items because of their handmade nature. These variations should be embraced for their uniqueness. We take a lot of care in not only the design, but the craftsmanship of each piece. Our fundamental goal is to construct long lasting, keepsake jewelry.

    As will all jewelry, taking the right precautions will prolong the life of any piece significantly. Please follow these guidelines carefully.

    • Remove jewelry while exercising, bathing and swimming.
    • Avoid contact with perfumes, hand creams, soaps, lotions or hair products.
    • We also suggest storing your Gabriela Artigas & Company jewelry in the pouch we provide for protection.
    • Most Gabriela Artigas & Company pieces can be simply cleaned with a damp cloth. Metals such as gold, silver, alloys, copper and brass should be cleaned using products particular to the corresponding metal.
    • Gold and silver should be cleaned using products particular to the corresponding metal.
    • We do not recommend polishing or cleaning plated pieces as it will erode the plating.

    Gabriela Artigas & Company is not responsible for the maintenance of your jewelry and will not accept exchanges or returns for any items damaged by mistreatment, exposure to water, sweat, fragrance, cosmetic and/or beauty products.

    Gabriela Artigas & Company jewelry is produced with a conscious and respectful outlook toward the environment and the people that produce them.

    CARE FOR PAVE PIECES

    Our pavé pieces have been created with love and care to last. We do not recommend exercising, bathing or swimming with your jewelry. It’s very important to take special care of your pavé pieces. We recommend scrubbing gently using a soft-bristled toothbrush and a dish soap or mild cleaning detergent with warm water.

    REPAIR POLICY

    If you need to send in a piece of jewelry for repair please call the studio at (323) 424 4345 or email sales@gabrielaartigas.com for a Repair Ticket Number. We cannot accept repair requests without a Repair Ticket # so please make sure to contact us before sending your piece for repair.

     

    Menu for repairs

    $12 to cover return shipping

    $15 per missing diamond

    $15 for broken chain and additional $10 if the chain is tangled

    $60 for re-plating

    $35 to resize smaller, $80 to resize larger

    $25 for polishing

    Note: Customer is responsible for all shipping costs.

     

    Please include a note with your full name, phone number, email address, and return shipping address.

    We recommend shipping via a traceable service and that you insure your package for the full amount of the item. If you are shipping the repair back to us using Fedex or UPS, please schedule the delivery time between 12-6.

     

    Ship all repairs to 7970 Melrose Avenue Los Angeles, CA 90046

     

    Additional information to note:

    When shipping back a necklace, make sure that the chain on the necklace is untangled. Place the necklace in a ziplock bag with the clasp outside of the ziplock to prevent chain from getting tangled in transit.

     

    When shipping back a ring, make sure to explain what is wrong with the ring (ie: does it need to be reshaped, re-plated, a stone replaced, etc.). If being reshaped, it is important to include your size.

    SIZE & FIT

    Because size and cut will vary between styles, please use this chart as a general guide. If you are between sizes or need assistance in choosing the proper size, please contact sales@gabrielaartigas.com. 

    US

    UK/AU

    FR

    IT

    JP

    Inside Diameter

    Inside Circumference

    5

    J 1/2

    50

    9.5

    9

    15.7 mm

    49.0 mm

    6

    M

    52 3/4

    11.5

    12

    16.5 mm

    51.5 mm

    7

    O

    55 1/4

    14.4

    14

    17.3 mm

    54.0 mm

    8

    Q

    57 3/4

    17

    16

    18.2 mm

    56.6 mm

     

    Using the fit chart: Find a ring that fits comfortably. Place the ring on a circle. The correct size should fit flush against the inside edge of the ring.

    Important: Before you print, make sure to uncheck any "Scale to Fit Page" check boxes.

    ringsizechart.jpg

    COPYRIGHT AND DISCLAIMERS

    By using our website, you the visitor agree your access and use of the site are subject to all applicable laws and undertaken at your own risk.

    Text and pictures are the property of Gabriela Artigas, and cannot be used or reproduced without formal approval.

    OUR PRODUCTS

    • Our products are NOT made overseas.
    • Our products are made by human beings.
    • Our products are NOT mass-produced.
    • Our products are produced by hand.
    • Our products are NOT made by machines.
    • Our products are produced in limited numbers.
    • Our products are NOT made from petroleum-based products.
    • Our products are made mostly in house.
    • When not in house, in North America using skilled well paid labor.
    • We are a small business and proud of it.

    DIAMONDS EDUCATION

    • Diamond Color : In most diamonds, the term actually refers to the absence of color. The less color in the stone, the more desirable and valuable it is. Some of these differences are not visible to the naked eye, but directly impact the overall quality and price of the stone.
    • Diamond Clarity : measures the amount, size and placement of internal ‘inclusions,’ and external ‘blemishes.’ Grades run from ‘Flawless,’ with virtually no imperfections, to ‘Included,’ which contain a significant number of imperfections that may affect the transparency and brilliance of the diamond.
    • Diamond Cut : does not refer to a diamond’s shape, but to the proportion and arrangement of its facets and the quality of workmanship. The amount of brilliance, sparkle and fire in a diamond is determined by cut. Grades range from ‘Excellent’ to ‘Poor.’.
    • Diamond Carat : refers to a diamond’s weight. Generally speaking, the higher the carat weight, the more expensive the stone. 
However Two diamonds of equal carat weight, can differ in quality and price when the other three Cs are considered.

    CARAT WEIGHT

    COLOR RANGE

     

    Carat Weight : Diamond carat weight is the measurement of how much a diamond weighs. A metric “carat” is defined as 200 milligrams. Each carat can be subdivided into 100 ‘points.’ This allows very precise measurements to the hundredth decimal place. A jeweler may describe the weight of a diamond below one carat by its ‘points’ alone. For instance, the jeweler may refer to a diamond that weighs 0.25 carats as a ‘twenty-five pointer.’ Diamond weights greater than one carat are expressed in carats and decimals. A 1.08 carat stone would be described as ‘one point oh eight carats.’

     

    Cut : Diamonds are renowned for their ability to transmit light and sparkle so
intensely. We often think of a diamond’s cut as shape (round, heart, oval, marquise, pear), but a diamond’s cut grade is really about how well a diamond’s facets interact with light. A diamond’s cut is crucial to the stone’s final beauty and value. And of all the diamond 4Cs, it is the most complex and technically difficult to analyze
To evaluate how successfully a diamond interacts with light to create desirable visual effects such as:


    • Brightness: Internal and external white light reflected from a diamond

    • Fire: The scattering of white light into all the colors of the rainbow

    • Scintillation: The amount of sparkle a diamond produces.

     

     

    Color Grade : The diamond color evaluation of most gem-quality diamonds is based on the absence of color. A chemically pure and structurally perfect diamond has no hue, like a drop of pure water, and consequently, a higher value. 
GIA’s D-to-Z diamond color-grading system measures the degree of colorlessness by comparing a stone under controlled lighting to established color value.
Many of these color distinctions are so subtle that they are invisible to the untrained eye.

     

    Clarity : Natural diamonds are the result of carbon exposed to tremendous heat and pressure deep in the earth. This process can result in a variety of internal characteristics called ‘inclusions’ and external characteristics called ‘blemishes.’ While no diamond is perfectly pure, the closer it comes, the higher its value.
To evaluate the clarity of a diamond, there are 6 categories:

    • Flawless (FL) No inclusions and no blemishes
    • Internally Flawless (IF) No inclusions visible
    • Very, Very Slightly Included (VVSI) Inclusions so slight they are difficult for a skilled grader to see

    • Very Slightly Included (VS1) Inclusions are observed with effort

    • Slightly Included (SI1) Inclusions are noticeable

    • Included (I1) Inclusions are obvious which may affect transparency and brilliance